CHIMIT (Computer-Human Interaction for Management of Information Technology) is a conference that focuses on computer-human interaction for IT workers. Recently they asked what would make the System Administrator's job a wee bit easier than usual.
And the following are the prominent answers they received from the ensuing brainstorming session -
- Do have a silent install option.
- Don't make the administrative interface a GUI.
- Do create an API so that system can be remotely administered.
- Make sure the configuration file is a text file and not a binary blob.
- Do include a clearly defined method to restore all user data, a single user's data, and individual items
- Do setup the system so that sys admins can monitor more than just, "Is it up or down?"
- Be forthcoming about security issues.
- Do incorporate a system logging mechanism.
- Don't scribble all over the disk.
- Do publish all the documentation online.